How to cancel Winona: steps, refunds, and timing
Winona cancellations happen inside your account, and refunds only exist inside a 24-hour processing window. Here is the exact path, what to check first, and how to keep your hormone therapy uninterrupted.
You cancel Winona from inside your patient portal: Account Settings, then Edit, then Billing Details, then Edit, then Cancel Subscription. There is no phone cancellation, and refunds are only available within a 24-hour processing window after an order is placed. Details below were verified against Winona's published policies in August 2026; policies can change, so confirm in your account before relying on them.
The exact cancellation steps
- Log in to your Winona patient portal.
- Open Account Settings and select Edit.
- Scroll to Billing Details and select Edit.
- Click Cancel Subscription and follow the prompts to confirm.
If you only need a break, the same menu offers a pause of 30, 60, or 90 days, and your subscription resumes automatically on the date you pick. For anything longer than 90 days, Winona directs you to your doctor or their Patient Care Team. Non-medical questions go to hello@bywinona.com.
| Question | Answer |
|---|---|
| Where do I cancel? | In your account: Account Settings, Billing Details, Cancel Subscription |
| Can I cancel by phone or email? | No cancellation channel is published other than the portal |
| Refunds? | Full refund only within 24 hours of placing an order |
| Can I pause instead? | Yes: 30, 60, or 90 days, self-serve |
| Support contact | hello@bywinona.com for non-medical questions |
Before you cancel: protect your prescription
If you take hormone therapy through the service you are leaving, plan the handoff before you cancel rather than after. Stopping estradiol abruptly can bring symptoms back quickly, sometimes within days, and there is no medical reason to go through that gap. The Menopause Society supports continuing therapy as long as benefits outweigh risks for you, so leaving one provider is not a reason to stop treatment.
Three practical steps cover it. First, check how much medication you have on hand and time your cancellation so a final shipment arrives before access ends. Second, save your current prescription details, the exact medication, dose, and route, plus any visit summaries you can download, so your next clinician does not start from zero. Third, line up the next prescriber before the last refill runs out, whether that is your own doctor or another telehealth service.
If you are switching rather than stopping
Some women leave Winona over price changes, formulation preferences, or wanting a live visit rather than an intake form. If that is you, our Womea vs Winona comparison lays out both services factually, including where Winona is the better fit. Womea prescribes after a live video or phone visit with a US-licensed clinician, pricing is per medication with no membership fee, and prescribing is never guaranteed; it depends on a clinical review of what is safe and suitable for you.
Questions, answered
No. Winona's published policy allows a full refund only within the 24-hour processing window after an order is placed. Once that window closes, the order cannot be cancelled or refunded. Policy verified August 2026.
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