How to cancel Alloy: steps, deadlines, and refunds
Alloy cancellations are per product, inside your account, and they need five business days before your next shipment processes. Here is the path, the refund fine print, and how to switch without a treatment gap.
You cancel Alloy inside your account: log in, open Subscriptions, click Manage Subscription, then Edit under the specific product, then Cancel subscription. Two details matter: cancellation is per product, so a bundle means repeating the steps for each item, and Alloy's terms require cancel or pause requests at least 5 business days before your next shipment processes. Facts verified against Alloy's help center and Terms of Use in August 2026; confirm in your account before relying on them.
The exact cancellation steps
- Log in to your Alloy account.
- Open Subscriptions from the menu, then Manage Subscription.
- Under the product you want to end, click Edit, then Cancel subscription.
- Decline the reschedule offer and follow the prompts to the confirmation screen.
- Repeat for every product you want to cancel. An order already in processing cannot be cancelled.
Support is reachable at support@myalloy.com or by text at 1-888-660-1816. Note that Alloy's terms treat damaged or undelivered shipments as replacement cases within a 14-day window rather than refund cases.
| Question | Answer |
|---|---|
| Where do I cancel? | In your account, per product, under Subscriptions |
| Notice needed | At least 5 business days before the next shipment processes |
| Refunds? | First shipment of a product only, requested within 30 days of receipt |
| Damaged or missing shipments | Replacement within a 14-day window, not a refund |
| Support contact | support@myalloy.com, or text 1-888-660-1816 |
Before you cancel: protect your prescription
If you take hormone therapy through the service you are leaving, plan the handoff before you cancel rather than after. Stopping estradiol abruptly can bring symptoms back quickly, sometimes within days, and there is no medical reason to go through that gap. The Menopause Society supports continuing therapy as long as benefits outweigh risks for you, so leaving one provider is not a reason to stop treatment.
Three practical steps cover it. First, check how much medication you have on hand and time your cancellation so a final shipment arrives before access ends. Second, save your current prescription details, the exact medication, dose, and route, plus any visit summaries you can download, so your next clinician does not start from zero. Third, line up the next prescriber before the last refill runs out, whether that is your own doctor or another telehealth service.
If you are switching rather than stopping
Alloy remains a strong choice for many women, and our Womea vs Alloy comparison is honest about where. If what you want is a live clinician visit before prescribing, per-medication pricing with no membership fee, and free shipping included, that is the model Womea runs. Prescribing is never guaranteed; a US-licensed clinician reviews your history first.
Questions, answered
Alloy's terms require cancel or pause requests at least 5 business days before the next shipment processes, and an order already in processing cannot be cancelled. If you cancelled inside that window, the shipment usually still goes out. Policy verified August 2026.
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